The PSTN usage in a Teams emergency call routing policy selects the route for emergency calls, and Microsoft says that route should point to a SIP trunk dedicated to emergency calls or to an ELIN gateway that routes to the nearest PSAP.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- emergency calling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Manage emergency call routing policies for Direct Routing — Microsoft · tier 2 current vendor documentation · Create a custom emergency call routing policy; step 5.3 PSTN usage record
Cite this note
APA
WarmTransfer. (2026, September 25). Migrating a Unified CM dial plan to Webex Calling or Teams: source note dial-plan-migration-teams-emergency-usage-route. WarmTransfer. https://warmtransfer.net/knowledge/claims/dial-plan-migration-teams-emergency-usage-route
BibTeX
@misc{warmtransfer-claim-dial-plan-migration-teams-emergency-usage-route,
title = {Migrating a Unified CM dial plan to Webex Calling or Teams: source note dial-plan-migration-teams-emergency-usage-route},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dial-plan-migration-teams-emergency-usage-route},
note = {Source note dial-plan-migration-teams-emergency-usage-route, checked 2026-09-25}
}