Plan migration from Azure Communication Services

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/contact-center/administer/migrate-from-azure-communication-services

Published

2026-09-23

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Proprietary; Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The migration planning article dates the restriction at September 30, 2026: organizations without an existing Azure Communication Services resource cannot acquire or port phone numbers into Azure Communication Services after that date. disputed in context
• Microsoft retires certain standalone Azure Communication Services capabilities on September 30, 2028, which affects Dynamics 365 Contact Center voice through Azure Communication Services Direct Offer or Direct Routing, SMS through Azure Communication Services, and WhatsApp through Azure Communication Services. in context
• Existing SMS and WhatsApp configurations on Azure Communication Services do not migrate automatically, and current service-level agreements and commercial agreements remain in effect through September 30, 2028. in context
• Dynamics 365 Contact Center itself continues to operate after September 30, 2028; only voice, SMS or WhatsApp configurations that still depend on the retired Azure Communication Services capabilities stop working, and configurations already on Teams Phone extensibility are unaffected. in context
• Microsoft names Microsoft Teams Phone extensibility the strategic voice platform for Dynamics 365 Contact Center, and customers using voice telephony through Azure Communication Services must migrate to it before September 30, 2028. in context
• The documented voice migration paths are: Azure Communication Services Direct Offer to Teams Calling Plan; Azure Communication Services Direct Routing to Teams Direct Routing, which keeps existing carrier and session border controller investments; or Azure Communication Services Direct Routing to Operator Connect. in context

Cite this source record

APA

WarmTransfer. (2026, September 23). Plan migration from Azure Communication Services. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-migrate-from-acs

BibTeX

@misc{warmtransfer-ms-learn-d365cc-migrate-from-acs,
  title  = {Plan migration from Azure Communication Services},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-migrate-from-acs},
  note   = {Microsoft, accessed 2026-09-30}
}