Source note · Microsoft Dynamics 365 Contact Center
Microsoft names Microsoft Teams Phone extensibility the strategic voice platform for Dynamics 365 Contact Center, and customers using voice telephony through Azure Communication Services must migrate to it before September 30, 2028.
Checked 2026-09-30
Microsoft Teams Phone extensibility is the strategic voice platform for Dynamics 365 Contact Center.
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- acs-retirement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- transition period through 2028-09-30
- Checked
- 2026-09-30
Sources
- Plan migration from Azure Communication Services — Microsoft · tier 2 current vendor documentation · third paragraph; 'Choose a voice migration path' first sentence
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-tpe-strategic-voice. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-tpe-strategic-voice
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-tpe-strategic-voice,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-tpe-strategic-voice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-tpe-strategic-voice},
note = {Source note dynamics-365-contact-center-tpe-strategic-voice, checked 2026-09-30}
}