Source note · Microsoft Dynamics 365 Contact Center
The documented voice migration paths are: Azure Communication Services Direct Offer to Teams Calling Plan; Azure Communication Services Direct Routing to Teams Direct Routing, which keeps existing carrier and session border controller investments; or Azure Communication Services Direct Routing to Operator Connect.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- acs-retirement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- transition period through 2028-09-30
- Checked
- 2026-09-30
Sources
- Plan migration from Azure Communication Services — Microsoft · tier 2 current vendor documentation · 'Choose a voice migration path' table
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-voice-migration-paths. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-voice-migration-paths
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-voice-migration-paths,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-voice-migration-paths},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-voice-migration-paths},
note = {Source note dynamics-365-contact-center-voice-migration-paths, checked 2026-09-30}
}