Source note · Microsoft Dynamics 365 Contact Center
Existing SMS and WhatsApp configurations on Azure Communication Services do not migrate automatically, and current service-level agreements and commercial agreements remain in effect through September 30, 2028.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- acs-retirement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- transition period through 2028-09-30
- Checked
- 2026-09-30
Sources
- Plan migration from Azure Communication Services — Microsoft · tier 2 current vendor documentation · FAQ 'Will an existing SMS or WhatsApp configuration migrate automatically?' and 'Do service-level agreements or contracts change during the retirement period?'
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-no-auto-migration. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-no-auto-migration
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-no-auto-migration,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-no-auto-migration},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-no-auto-migration},
note = {Source note dynamics-365-contact-center-no-auto-migration, checked 2026-09-30}
}