Source note · Microsoft Dynamics 365 Contact Center
Microsoft retires certain standalone Azure Communication Services capabilities on September 30, 2028, which affects Dynamics 365 Contact Center voice through Azure Communication Services Direct Offer or Direct Routing, SMS through Azure Communication Services, and WhatsApp through Azure Communication Services.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- acs-retirement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- transition period through 2028-09-30
- Checked
- 2026-09-30
Sources
- Plan migration from Azure Communication Services — Microsoft · tier 2 current vendor documentation · second paragraph; 'Understand the impact' list
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-acs-retirement-2028. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-acs-retirement-2028
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-acs-retirement-2028,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-acs-retirement-2028},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-acs-retirement-2028},
note = {Source note dynamics-365-contact-center-acs-retirement-2028, checked 2026-09-30}
}