Source note · Microsoft Dynamics 365 Contact Center
Dynamics 365 Contact Center itself continues to operate after September 30, 2028; only voice, SMS or WhatsApp configurations that still depend on the retired Azure Communication Services capabilities stop working, and configurations already on Teams Phone extensibility are unaffected.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- acs-retirement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- transition period through 2028-09-30
- Checked
- 2026-09-30
Sources
- Plan migration from Azure Communication Services — Microsoft · tier 2 current vendor documentation · FAQ 'Will Dynamics 365 Contact Center stop working on September 30, 2028?'; 'Understand the impact' table first row
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-survives-2028. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-survives-2028
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-survives-2028,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-survives-2028},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-survives-2028},
note = {Source note dynamics-365-contact-center-survives-2028, checked 2026-09-30}
}