BYOC Cloud public SIP IP addresses

Publisher

Genesys

URL

https://help.genesys.cloud/articles/byoc-cloud-public-sip-ip-addresses/

Published

2026-01-19

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• BYOC Cloud handles call signalling and media with separate services at different IP addresses. The media addresses are provided in the SDP. in context
• On the Dynamic Cloud Voice platform, BYOC Cloud has three ingress IP addresses and one egress CIDR range per region, behind load balancers named lb0[1-3].byoc.[region].genesys.cloud. in context
• On the Legacy Cloud Voice platform, BYOC Cloud has four IP addresses per region, behind load balancers named lb0[1-4].voice.[region].pure.cloud. in context
• On the Dynamic Cloud Voice platform each region has three ingress SIP addresses (lb01 to lb03 under byoc.<region>.genesys.cloud) and one egress /30 CIDR range. in context
• On the Legacy Cloud Voice platform each Genesys Cloud region has four public SIP signaling addresses, named lb01 to lb04 under voice.<region>.pure.cloud, and all four must be allowlisted. in context
• The published BYOC Cloud public SIP addresses do not respond to ICMP ping, and call signaling and media are handled by separate services on different addresses. in context
• The BYOC Cloud public SIP address list covers regions including US East (use1, use2), US West (usw2), Canada Central, Mexico Central, Sao Paulo, Ireland, London, Frankfurt, Zurich, UAE, Mumbai, Singapore, Sydney, Tokyo, Seoul and Osaka. in context
• The far end of a BYOC Cloud trunk must allowlist the Genesys Cloud public SIP addresses published for the organization's region, and SDP media addresses differ from the signaling addresses. in context
• The Genesys BYOC Cloud public SIP IP addresses do not respond to ICMP ping. in context
• Genesys publishes per-region BYOC SIP DNS SRV names, for example byoc.use1.genesys.cloud for US East, and legacy and newer domain names both remain functional. in context

Cite this source record

APA

WarmTransfer. (2026, January 19). BYOC Cloud public SIP IP addresses. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-byoc-cloud-public-sip-ips

BibTeX

@misc{warmtransfer-genesys-help-byoc-cloud-public-sip-ips,
  title  = {BYOC Cloud public SIP IP addresses},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-byoc-cloud-public-sip-ips},
  note   = {Genesys, accessed 2026-09-24}
}