BYOC Cloud handles signaling and media in separate services, so the media IP addresses in SDP differ from the signaling IP addresses.
Checked 2026-09-30
The media IP addresses provided by the Session Description Protocol will be different than the signaling IP addresses.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- BYOC Cloud network
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- BYOC Cloud public SIP IP addresses — Genesys · tier 2 current vendor documentation · BYOC Cloud public SIP IP addresses, introductory note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-signaling-media-ips-differ. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-signaling-media-ips-differ
BibTeX
@misc{warmtransfer-claim-genesys-cloud-byoc-setup-signaling-media-ips-differ,
title = {Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-signaling-media-ips-differ},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-signaling-media-ips-differ},
note = {Source note genesys-cloud-byoc-setup-signaling-media-ips-differ, checked 2026-09-30}
}