Source note · Troubleshooting Genesys Cloud BYOC trunks
BYOC Cloud signalling and media are handled by separate services, so the media IP addresses in the SDP differ from the signalling IP addresses.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud BYOC Cloud
- Subsystem
- network addressing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- page revised 2026-07-20
- Checked
- 2026-09-25
Sources
- BYOC Cloud public SIP IP addresses — Genesys · tier 2 current vendor documentation · introduction note on signalling and media
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-media-ip-differs. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-media-ip-differs
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-media-ip-differs,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-media-ip-differs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-media-ip-differs},
note = {Source note genesys-byoc-troubleshooting-media-ip-differs, checked 2026-09-25}
}