Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Telephony and Media Provision

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_15_0/maintain_and_operate/guide/uccx_b_1501_admin-and-operations-guide/uccx_m_1501_telephony-and-media-provision.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Saving a call control group creates the corresponding CTI ports. in context
• A call control group also carries Media Termination Support (Yes or No), Group Type (Inbound or Outbound) and Device Pool fields. in context
• Call control groups are configured under Subsystems > Cisco Unified CM Telephony > Call Control Group, where Number of CTI Ports and Device Name Prefix are mandatory and Starting Directory Number sets the first port's number. in context
• Cisco Media Termination dialog groups are configured under Subsystems > Cisco Media with Group ID, Description and a mandatory Maximum Number of Channels. in context
• Cisco advises provisioning about 10 percent more Cisco Media Termination channels than CTI ports. in context
• Saving a Unified CM Telephony trigger creates the specified CTI route point on Unified CM. in context
• A trigger directory number may start with a plus sign for E.164 and be followed by up to 15 characters. in context
• A trigger's Maximum Number of Sessions is the maximum number of simultaneous calls that trigger can handle. in context
• Unified CM Telephony triggers are configured under Subsystems > Cisco Unified CM Telephony > Triggers with Directory Number, Language, Application Name, Device Name, Description, Call Control Group, Maximum Number of Sessions and Idle Timeout. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Telephony and Media Provision. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-aog-telephony-media

BibTeX

@misc{warmtransfer-cisco-uccx-1501-aog-telephony-media,
  title  = {Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Telephony and Media Provision},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-aog-telephony-media},
  note   = {Cisco Systems, accessed 2026-09-30}
}