A call control group also carries Media Termination Support (Yes or No), Group Type (Inbound or Outbound) and Device Pool fields.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- unified-cm-telephony
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Telephony and Media Provision — Cisco Systems · tier 2 current vendor documentation · Telephony and Media Provision, Add a New Unified CM Telephony Call Control Group, field table
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-ccg-group-type. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-ccg-group-type
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-ccg-group-type,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-ccg-group-type},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-ccg-group-type},
note = {Source note uccx-inbound-queue-setup-ccg-group-type, checked 2026-09-30}
}