Source note · Troubleshooting Unified CCX scripts and call flows
Cisco states that CMT channels take about 200 milliseconds to reinitialize versus about 1 millisecond for CTI ports and advises provisioning roughly 10 percent more CMT channels than CTI ports.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Cisco Media Termination
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Telephony and Media Provision — Cisco Systems · tier 2 current vendor documentation · Telephony and Media Provision > Cisco Media Termination subsystem
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-cmt-reinit-time. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-cmt-reinit-time
BibTeX
@misc{warmtransfer-claim-uccx-script-troubleshooting-cmt-reinit-time,
title = {Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-cmt-reinit-time},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-cmt-reinit-time},
note = {Source note uccx-script-troubleshooting-cmt-reinit-time, checked 2026-10-02}
}