Source note · Troubleshooting Unified CCX scripts and call flows
When a trigger session limit is used with Call Forward on the route point to overflow excess calls, Cisco directs that the Media Group Session Limit be set to the same value as the trigger Maximum Number of Sessions.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Unified CM Telephony subsystem
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Telephony and Media Provision — Cisco Systems · tier 2 current vendor documentation · Telephony and Media Provision > Unified CM Telephony trigger > Maximum Number of Sessions note (example of 4 sessions with fifth call to voice mail)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-media-group-limit. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-media-group-limit
BibTeX
@misc{warmtransfer-claim-uccx-script-troubleshooting-media-group-limit,
title = {Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-media-group-limit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-media-group-limit},
note = {Source note uccx-script-troubleshooting-media-group-limit, checked 2026-10-02}
}