Call control groups are configured under Subsystems > Cisco Unified CM Telephony > Call Control Group, where Number of CTI Ports and Device Name Prefix are mandatory and Starting Directory Number sets the first port's number.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- unified-cm-telephony
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Telephony and Media Provision — Cisco Systems · tier 2 current vendor documentation · Telephony and Media Provision, Unified CM Telephony Call Control Group Configuration
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-ccg-path-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-ccg-path-fields
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-ccg-path-fields,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-ccg-path-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-ccg-path-fields},
note = {Source note uccx-inbound-queue-setup-ccg-path-fields, checked 2026-09-30}
}