Source note · Troubleshooting Unified CCX scripts and call flows
The Unified CM Telephony trigger Idle Timeout is expressed in milliseconds and is the time before the system rejects the Unified CM Telephony request.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Unified CM Telephony subsystem
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Telephony and Media Provision — Cisco Systems · tier 2 current vendor documentation · Telephony and Media Provision > Unified CM Telephony triggers > field table > Idle Timeout (in ms)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-trigger-idle-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-trigger-idle-timeout
BibTeX
@misc{warmtransfer-claim-uccx-script-troubleshooting-trigger-idle-timeout,
title = {Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-trigger-idle-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-trigger-idle-timeout},
note = {Source note uccx-script-troubleshooting-trigger-idle-timeout, checked 2026-10-02}
}