Source note · Troubleshooting Unified CCX scripts and call flows
Configuring a Unified CM Telephony trigger in Unified CCX creates the specified CTI route point on Unified CM.
Checked 2026-10-02
The specified route point is created on the Unified CM.
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Unified CM Telephony subsystem
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Telephony and Media Provision — Cisco Systems · tier 2 current vendor documentation · Telephony and Media Provision > Add Unified CM Telephony trigger
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-trigger-route-point. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-trigger-route-point
BibTeX
@misc{warmtransfer-claim-uccx-script-troubleshooting-trigger-route-point,
title = {Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-trigger-route-point},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-trigger-route-point},
note = {Source note uccx-script-troubleshooting-trigger-route-point, checked 2026-10-02}
}