Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0: Call Types, Contact Data, and Scripting

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/user/guide/ucce_b_scripting-and-media-routing-guide-for-cisco-unified-icm-contact-center-enterprise-release-15_0/call_types_contact_data_scripting.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Unified CCE a call type is the first-level category of a contact and is determined by data associated with the contact. in context
• Unified CCE voice call types are categorised by dialed number (DN), calling line ID (CLID) and caller-entered digits (CED). in context
• A Unified CCE dialed number is a string representing the number the caller dialed, preceded by the routing client name and a period. in context
• Unified CCE routing scripts are scheduled by call type: on a routing request the system determines the call type and runs the script scheduled for it. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0: Call Types, Contact Data, and Scripting. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-scripting-call-types

BibTeX

@misc{warmtransfer-cisco-ucce-1501-scripting-call-types,
  title  = {Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0: Call Types, Contact Data, and Scripting},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-scripting-call-types},
  note   = {Cisco Systems, accessed 2026-09-30}
}