Source note · Troubleshooting UCCE calls that do not route to agents
If the DN/CLID/CED combination does not map to a call type, Unified CCE uses the default call type defined for the routing client that sent the request.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Router call type selection
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0: Call Types, Contact Data, and Scripting — Cisco Systems · tier 2 current vendor documentation · Call Types section - association of contacts to call types (second step)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-ct-routing-client-dflt. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-ct-routing-client-dflt
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-ct-routing-client-dflt,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-ct-routing-client-dflt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-ct-routing-client-dflt},
note = {Source note ucce-calls-not-routing-troubleshooting-ct-routing-client-dflt, checked 2026-10-02}
}