Source note · UCCE to Webex Contact Center
In Unified CCE a call type is the first-level category of a contact and is determined by data associated with the contact.
Checked 2026-09-30
A call type is the first-level category of a contact and is determined by data associated with the contact.
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- routing scripts
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-09-30
Sources
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0: Call Types, Contact Data, and Scripting — Cisco Systems · tier 2 current vendor documentation · Call Types section
Cite this note
APA
WarmTransfer. (2026, September 30). UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-call-type-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-call-type-def
BibTeX
@misc{warmtransfer-claim-ucce-to-webex-contact-center-call-type-def,
title = {UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-call-type-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-call-type-def},
note = {Source note ucce-to-webex-contact-center-call-type-def, checked 2026-09-30}
}