Source note · Troubleshooting UCCE calls that do not route to agents
If no default label is defined for the dialed number when one is needed, Unified CCE returns an error to the routing client.
Checked 2026-10-02
If no default label is defined for the dialed number, the system returns an error to the routing client
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Router call type selection
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0: Call Types, Contact Data, and Scripting — Cisco Systems · tier 2 current vendor documentation · Call Types section - association of contacts to call types (final step)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-dl-missing-error. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-dl-missing-error
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-dl-missing-error,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-dl-missing-error},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-dl-missing-error},
note = {Source note ucce-calls-not-routing-troubleshooting-dl-missing-error, checked 2026-10-02}
}