Source note · Troubleshooting UCCE calls that do not route to agents
When the dialed number, calling line ID and caller-entered digits of a contact map to a defined call type, Unified CCE uses that call type.
Checked 2026-10-02
If the dialed number, calling line ID, and caller-entered digits of the contact map to a defined call type, the system uses that call type
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Router call type selection
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0: Call Types, Contact Data, and Scripting — Cisco Systems · tier 2 current vendor documentation · Call Types section - association of contacts to call types (first step of the selection list)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-ct-match-dn-clid-ced. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-ct-match-dn-clid-ced
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-ct-match-dn-clid-ced,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-ct-match-dn-clid-ced},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-ct-match-dn-clid-ced},
note = {Source note ucce-calls-not-routing-troubleshooting-ct-match-dn-clid-ced, checked 2026-10-02}
}