Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Field Values

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/reference/guide/ucce-b-database-schema-handbook-for-cisco-unified-icm-contact-center-enterprise-release-1501/ucce_m_field-values_15_0_1.html

Published

2025-11-28

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• RouterErrorCodes 62, 63, 64 and 66 line up with successive stages of the routing process (dialed number lookup, call type selection, script scheduling, default label fallback), so the code shows which configuration layer to inspect first. inferred in context
• Route_Call_Detail RequestType 1 is a pre-routing request, 2 is a blind transfer or network VRU request, and 6 is a post-routing request. in context
• RouterErrorCode 230 means the script indicated a busy label should be returned but no such label is configured. in context
• RouterErrorCode 232 means the script indicated a label should be returned but no such label is configured. in context
• RouterErrorCode 434 means the router could not locate a valid label for the Network VRU. in context
• RouterErrorCode 448 records a customer disconnecting the call at the routing client and is documented as not a routing error. in context
• RouterErrorCode 62 means the router received a route request from a routing client with a dialed number that is not configured. in context
• RouterErrorCode 63 means the router could not find a call type for the dialed number, caller-entered digits and ANI. in context
• RouterErrorCode 64 means no script is scheduled to run at the current time for the identified call type and dialed number. in context
• RouterErrorCode 65 means the script ran but did not yield a result because of missing route configuration for the dialed number. in context
• RouterErrorCode 66 means the router needed a default label for the dialed number but none is configured. in context
• RouterErrorCode 69 means there is no valid label configured for the peripheral target the script selected. in context

Cite this source record

APA

WarmTransfer. (2025, November 28). Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Field Values. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-schema-field-values

BibTeX

@misc{warmtransfer-cisco-ucce-1501-schema-field-values,
  title  = {Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Field Values},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-schema-field-values},
  note   = {Cisco Systems, accessed 2026-10-02}
}