Source note · Troubleshooting UCCE calls that do not route to agents
RouterErrorCodes 62, 63, 64 and 66 line up with successive stages of the routing process (dialed number lookup, call type selection, script scheduling, default label fallback), so the code shows which configuration layer to inspect first.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Route_Call_Detail RouterErrorCode
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Field Values — Cisco Systems · tier 2 current vendor documentation · Field Values - Router Error Codes 62, 63, 64, 66; mapped against Scripting and Media Routing Guide 15.0(1) call type association order
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-inf-rec-ladder. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-inf-rec-ladder
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-inf-rec-ladder,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-inf-rec-ladder},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-inf-rec-ladder},
note = {Source note ucce-calls-not-routing-troubleshooting-inf-rec-ladder, checked 2026-10-02}
}