Source note · Troubleshooting UCCE calls that do not route to agents
RouterErrorCode 62 means the router received a route request from a routing client with a dialed number that is not configured.
Checked 2026-10-02
received a call route request from a routing client with a dialed number that is not configured
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Route_Call_Detail RouterErrorCode
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Field Values — Cisco Systems · tier 2 current vendor documentation · Field Values - Router Error Codes - code 62
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rec-62-dn-unconfigured. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rec-62-dn-unconfigured
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-rec-62-dn-unconfigured,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rec-62-dn-unconfigured},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rec-62-dn-unconfigured},
note = {Source note ucce-calls-not-routing-troubleshooting-rec-62-dn-unconfigured, checked 2026-10-02}
}