Source note · Troubleshooting UCCE calls that do not route to agents

RouterErrorCode 66 means the router needed a default label for the dialed number but none is configured.

Checked 2026-10-02

no default label that is configured for the dialed number, yet the Router needed one

Vendor: Cisco
Product: Unified Contact Center Enterprise
Subsystem: Route_Call_Detail RouterErrorCode
Deployment: on-premises
Region: not restricted
Release range: 15.0(1)
Checked: 2026-10-02

Sources

Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Field Values — Cisco Systems · tier 2 current vendor documentation · Field Values - Router Error Codes - code 66

Cite this note

APA

WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rec-66-no-dflt-label. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rec-66-no-dflt-label

BibTeX

@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-rec-66-no-dflt-label,
  title  = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rec-66-no-dflt-label},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rec-66-no-dflt-label},
  note   = {Source note ucce-calls-not-routing-troubleshooting-rec-66-no-dflt-label, checked 2026-10-02}
}

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