Source note · Troubleshooting UCCE calls that do not route to agents
RouterErrorCode 64 means no script is scheduled to run at the current time for the identified call type and dialed number.
Checked 2026-10-02
no script scheduled to run at the current time for the identified call type and dialed number
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Route_Call_Detail RouterErrorCode
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Field Values — Cisco Systems · tier 2 current vendor documentation · Field Values - Router Error Codes - code 64
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rec-64-no-script. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rec-64-no-script
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-rec-64-no-script,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rec-64-no-script},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rec-64-no-script},
note = {Source note ucce-calls-not-routing-troubleshooting-rec-64-no-script, checked 2026-10-02}
}