Source note · Troubleshooting UCCE calls that do not route to agents
RouterErrorCode 63 means the router could not find a call type for the dialed number, caller-entered digits and ANI.
Checked 2026-10-02
unable to find a call type for the specified dialed number, caller-entered digits, and ANI
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Route_Call_Detail RouterErrorCode
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Field Values — Cisco Systems · tier 2 current vendor documentation · Field Values - Router Error Codes - code 63
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rec-63-no-call-type. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rec-63-no-call-type
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-rec-63-no-call-type,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rec-63-no-call-type},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rec-63-no-call-type},
note = {Source note ucce-calls-not-routing-troubleshooting-rec-63-no-call-type, checked 2026-10-02}
}