Source note · Troubleshooting UCCE calls that do not route to agents
Route_Call_Detail RequestType 1 is a pre-routing request, 2 is a blind transfer or network VRU request, and 6 is a post-routing request.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Route_Call_Detail
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Field Values — Cisco Systems · tier 2 current vendor documentation · Field Values - Route_Call_Detail.RequestType
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rcd-request-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rcd-request-types
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-rcd-request-types,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rcd-request-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rcd-request-types},
note = {Source note ucce-calls-not-routing-troubleshooting-rcd-request-types, checked 2026-10-02}
}