Source note · Troubleshooting UCCE calls that do not route to agents

RouterErrorCode 65 means the script ran but did not yield a result because of missing route configuration for the dialed number.

Checked 2026-10-02

Vendor: Cisco
Product: Unified Contact Center Enterprise
Subsystem: Route_Call_Detail RouterErrorCode
Deployment: on-premises
Region: not restricted
Release range: 15.0(1)
Checked: 2026-10-02

Sources

Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Field Values — Cisco Systems · tier 2 current vendor documentation · Field Values - Router Error Codes - code 65

Cite this note

APA

WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rec-65-no-route-config. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rec-65-no-route-config

BibTeX

@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-rec-65-no-route-config,
  title  = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rec-65-no-route-config},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rec-65-no-route-config},
  note   = {Source note ucce-calls-not-routing-troubleshooting-rec-65-no-route-config, checked 2026-10-02}
}

Read in context