Cisco Webex Contact Center Enterprise Privacy Data Sheet

Publisher

Cisco Systems, Inc. (Cisco Trust Portal)

URL

https://trustportal.cisco.com/c/dam/r/ctp/docs/privacydatasheet/collaboration/cisco-webex-contact-center-enterprise-privacy-data-sheet.pdf

Published

unknown

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Webex Contact Center Enterprise relies on Binding Corporate Rules for controllers, APEC Cross-Border Privacy Rules, APEC Privacy Recognition for Processors, EU Standard Contractual Clauses, the EU-US Data Privacy Framework with its UK extension, and the Swiss-US Data Privacy Framework as its cross-border transfer mechanisms. fact in context
• For Webex Contact Center Enterprise, customer content including call recordings, transcriptions, chat transcripts, screen captures and emails is retained while the subscription is active and user-generated information is deleted within 28 days after the customer terminates the service. fact in context
• Webex Contact Center Enterprise encrypts data at rest using self-encrypting drives and Transparent Data Encryption, both with AES 256-bit key strength, and encrypts data in transit with TLS 1.2. fact in context
• Webex Contact Center Enterprise names Google as an optional sub-processor providing transcription through Google CCAI, and Calabrio as an optional sub-processor for long-term cloud storage of voice recordings, both provided in the region where the customer is provisioned. fact in context
• For Webex Contact Center Enterprise, user-generated information is stored in the data centre closest to the customer, but other data may be sent to Texas and Colorado over MPLS circuits for system and security monitoring. fact in context
• The Webex Contact Center Enterprise privacy data sheet describes a product built on Cisco Unified Communications Manager as its core call-processing engine, which is a different product from the cloud Webex Contact Center. fact in context
• The Webex Contact Center Enterprise privacy data sheet states that the product can store personal data in voice recordings and chat transcripts for quality management and system training purposes, without defining whether system training includes machine-learning model training. fact in context
• None of the Cisco sources read for this topic describes a personally-identifiable-information detection or redaction mechanism for contact-centre recordings or transcripts. inference in context

Cite this source record

APA

WarmTransfer. (2026, September 4). Cisco Webex Contact Center Enterprise Privacy Data Sheet. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-trustportal-wxcce-privacy-data-sheet

BibTeX

@misc{warmtransfer-cisco-trustportal-wxcce-privacy-data-sheet,
  title  = {Cisco Webex Contact Center Enterprise Privacy Data Sheet},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-trustportal-wxcce-privacy-data-sheet},
  note   = {Cisco Systems, Inc. (Cisco Trust Portal), accessed 2026-09-04}
}