Cisco Webex Contact Center Enterprise Privacy Data Sheet

Publisher

Cisco Systems, Inc. (Cisco Trust Portal)

URL

https://trustportal.cisco.com/c/dam/r/ctp/docs/privacydatasheet/collaboration/cisco-webex-contact-center-enterprise-privacy-data-sheet.pdf

Published

unknown

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Contact Center Enterprise relies on Binding Corporate Rules for controllers, APEC Cross-Border Privacy Rules, APEC Privacy Recognition for Processors, EU Standard Contractual Clauses, the EU-US Data Privacy Framework with its UK extension, and the Swiss-US Data Privacy Framework as its cross-border transfer mechanisms. in context
• For Webex Contact Center Enterprise, customer content including call recordings, transcriptions, chat transcripts, screen captures and emails is retained while the subscription is active and user-generated information is deleted within 28 days after the customer terminates the service. in context
• Webex Contact Center Enterprise encrypts data at rest using self-encrypting drives and Transparent Data Encryption, both with AES 256-bit key strength, and encrypts data in transit with TLS 1.2. in context
• Webex Contact Center Enterprise names Google as an optional sub-processor providing transcription through Google CCAI, and Calabrio as an optional sub-processor for long-term cloud storage of voice recordings, both provided in the region where the customer is provisioned. in context
• For Webex Contact Center Enterprise, user-generated information is stored in the data centre closest to the customer, but other data may be sent to Texas and Colorado over MPLS circuits for system and security monitoring. in context
• The Webex Contact Center Enterprise privacy data sheet describes a product built on Cisco Unified Communications Manager as its core call-processing engine, which is a different product from the cloud Webex Contact Center. in context
• The Webex Contact Center Enterprise privacy data sheet states that the product can store personal data in voice recordings and chat transcripts for quality management and system training purposes, without defining whether system training includes machine-learning model training. in context
• None of the Cisco sources read for this topic describes a personally-identifiable-information detection or redaction mechanism for contact-centre recordings or transcripts. inferred in context
• The Cisco Webex Contact Center Enterprise Privacy Data Sheet names Google as an optional sub-processor receiving Customer Content, describes the service type as Google Contact Center AI providing transcription in the region where the customer is provisioned, and states that a Google Contact Center AI customer creating a project in the Google Cloud Platform portal may select where certain customer data will be stored. in context

Cite this source record

APA

WarmTransfer. (2026, September 4). Cisco Webex Contact Center Enterprise Privacy Data Sheet. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-trustportal-wxcce-privacy-data-sheet

BibTeX

@misc{warmtransfer-cisco-trustportal-wxcce-privacy-data-sheet,
  title  = {Cisco Webex Contact Center Enterprise Privacy Data Sheet},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-trustportal-wxcce-privacy-data-sheet},
  note   = {Cisco Systems, Inc. (Cisco Trust Portal), accessed 2026-09-04}
}