For Webex Contact Center Enterprise, customer content including call recordings, transcriptions, chat transcripts, screen captures and emails is retained while the subscription is active and user-generated information is deleted within 28 days after the customer terminates the service.
fact · verified 2026-09-04
After Customer has terminated the Service, User Generated Information will be deleted within 28 days
- Vendor
- Cisco
- Product
- Cisco Webex Contact Center Enterprise
- Subsystem
- AI data governance
- Deployment
- contact-center-enterprise
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Cisco Webex Contact Center Enterprise Privacy Data Sheet — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Section 6, Data Retention, Customer Content row
Cite this claim
APA
WarmTransfer. (2026, September 4). Contact centre AI data residency retention and training boundaries: claim ai-dr-cce-customer-content-deleted-28-days-after-termination. WarmTransfer. https://warmtransfer.net/knowledge/claims/ai-dr-cce-customer-content-deleted-28-days-after-termination
BibTeX
@misc{warmtransfer-claim-ai-dr-cce-customer-content-deleted-28-days-after-termination,
title = {Contact centre AI data residency retention and training boundaries: claim ai-dr-cce-customer-content-deleted-28-days-after-termination},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ai-dr-cce-customer-content-deleted-28-days-after-termination},
note = {Claim ai-dr-cce-customer-content-deleted-28-days-after-termination, verified 2026-09-04}
}