For Webex Contact Center Enterprise, user-generated information is stored in the data centre closest to the customer, but other data may be sent to Texas and Colorado over MPLS circuits for system and security monitoring.
Checked 2026-09-04
All other data may be sent to Texas and Colorado through MPLS circuits for system and security monitoring.
- Vendor
- Cisco
- Product
- Cisco Webex Contact Center Enterprise
- Subsystem
- AI data governance
- Deployment
- contact-center-enterprise
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Cisco Webex Contact Center Enterprise Privacy Data Sheet — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Section 3, Data Center Locations
Cite this note
APA
WarmTransfer. (2026, September 4). Contact centre AI data residency retention and training boundaries: source note ai-dr-cce-operational-data-may-go-to-texas-and-colorado. WarmTransfer. https://warmtransfer.net/knowledge/claims/ai-dr-cce-operational-data-may-go-to-texas-and-colorado
BibTeX
@misc{warmtransfer-claim-ai-dr-cce-operational-data-may-go-to-texas-and-colorado,
title = {Contact centre AI data residency retention and training boundaries: source note ai-dr-cce-operational-data-may-go-to-texas-and-colorado},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ai-dr-cce-operational-data-may-go-to-texas-and-colorado},
note = {Source note ai-dr-cce-operational-data-may-go-to-texas-and-colorado, checked 2026-09-04}
}