Webex Contact Center Enterprise names Google as an optional sub-processor providing transcription through Google CCAI, and Calabrio as an optional sub-processor for long-term cloud storage of voice recordings, both provided in the region where the customer is provisioned.
fact · verified 2026-09-04
Google CCAI provides transcription services. This service is provided in the region where Customer is provisioned.
- Vendor
- Cisco
- Product
- Cisco Webex Contact Center Enterprise
- Subsystem
- AI data governance
- Deployment
- contact-center-enterprise
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Cisco Webex Contact Center Enterprise Privacy Data Sheet — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Section 8, Sub-processors
Cite this claim
APA
WarmTransfer. (2026, September 4). Contact centre AI data residency retention and training boundaries: claim ai-dr-cce-google-ccai-and-calabrio-sub-processors. WarmTransfer. https://warmtransfer.net/knowledge/claims/ai-dr-cce-google-ccai-and-calabrio-sub-processors
BibTeX
@misc{warmtransfer-claim-ai-dr-cce-google-ccai-and-calabrio-sub-processors,
title = {Contact centre AI data residency retention and training boundaries: claim ai-dr-cce-google-ccai-and-calabrio-sub-processors},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ai-dr-cce-google-ccai-and-calabrio-sub-processors},
note = {Claim ai-dr-cce-google-ccai-and-calabrio-sub-processors, verified 2026-09-04}
}