The Webex Contact Center Enterprise privacy data sheet states that the product can store personal data in voice recordings and chat transcripts for quality management and system training purposes, without defining whether system training includes machine-learning model training.
Checked 2026-09-04
Webex CCE can store personal data in voice recordings and chat transcripts for quality management and system training purposes.
- Vendor
- Cisco
- Product
- Cisco Webex Contact Center Enterprise
- Subsystem
- AI data governance
- Deployment
- contact-center-enterprise
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Cisco Webex Contact Center Enterprise Privacy Data Sheet — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Section 2, Personal Data Processing
Cite this note
APA
WarmTransfer. (2026, September 4). Contact centre AI data residency retention and training boundaries: source note ai-dr-cce-recordings-stored-for-quality-and-system-training. WarmTransfer. https://warmtransfer.net/knowledge/claims/ai-dr-cce-recordings-stored-for-quality-and-system-training
BibTeX
@misc{warmtransfer-claim-ai-dr-cce-recordings-stored-for-quality-and-system-training,
title = {Contact centre AI data residency retention and training boundaries: source note ai-dr-cce-recordings-stored-for-quality-and-system-training},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ai-dr-cce-recordings-stored-for-quality-and-system-training},
note = {Source note ai-dr-cce-recordings-stored-for-quality-and-system-training, checked 2026-09-04}
}