Source note · Setting up Webex Calling call queues and hunt groups
With 'Advance when busy', a hunt group skips members who are already on a call and advances to the next available member.
Checked 2026-09-30
The hunt group doesn't ring members who are already on another call and advances the call to the next available member.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- hunt group routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage hunt groups in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create a hunt group, routing settings, Advance when busy
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-hg-advance-when-busy. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-hg-advance-when-busy
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-hg-advance-when-busy,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-hg-advance-when-busy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-hg-advance-when-busy},
note = {Source note webex-calling-call-queue-setup-hg-advance-when-busy, checked 2026-09-30}
}