An agent's own call forwarding does not work for calls the hunt group sends to that agent.

Checked 2026-09-30

Vendor
Cisco
Product
Webex Calling
Subsystem
hunt group agents
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-hg-agent-fwd-ignored. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-hg-agent-fwd-ignored

BibTeX

@misc{warmtransfer-claim-webex-calling-call-queue-setup-hg-agent-fwd-ignored,
  title  = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-hg-agent-fwd-ignored},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-hg-agent-fwd-ignored},
  note   = {Source note webex-calling-call-queue-setup-hg-agent-fwd-ignored, checked 2026-09-30}
}

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