Desktop settings for Webex Contact Center

Publisher

Cisco Systems (Webex Help Center)

URL

https://help.webex.com/en-us/article/nu0du4c/Desktop-settings-for-Webex-Contact-Center

Published

2026-03-09

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The tenant voice feature End Consult controls whether an End Consult button appears on the Consult Request dialog box, and it is enabled by default. in context
• Tenant-wide desktop settings are in Control Hub under Services > Contact Center > Tenant settings > Desktop. in context
• The tenant RONA timeout for telephony defaults to 18 seconds and can be set from 1 to 120 seconds. in context

Cite this source record

APA

WarmTransfer. (2026, March 9). Desktop settings for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nu0du4c-wxcc-desktop-settings-b

BibTeX

@misc{warmtransfer-cisco-help-nu0du4c-wxcc-desktop-settings-b,
  title  = {Desktop settings for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nu0du4c-wxcc-desktop-settings-b},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-09-30}
}