The tenant RONA timeout for telephony defaults to 18 seconds and can be set from 1 to 120 seconds.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- tenant settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Desktop settings for Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · section 'RONA timeouts'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ts-rona-telephony. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ts-rona-telephony
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-ts-rona-telephony,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ts-rona-telephony},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ts-rona-telephony},
note = {Source note wxcc-consult-transfer-setup-ts-rona-telephony, checked 2026-09-30}
}