Access Webex Contact Center Desktop inside Microsoft Teams

Publisher

Cisco

URL

https://help.webex.com/en-us/article/ns8or0f/Access-Webex-Contact-Center-Desktop-inside-Microsoft-Teams

Published

2025-01-14

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco's article says that from July 2024 Microsoft planned to phase out the website embed method in Teams, so Desktop opens in a new browser tab instead of loading inside Teams. in context
• Webex Contact Center Desktop inside Teams is compatible with the stable native Microsoft Teams apps on Windows and macOS. Embedding it in the web or mobile editions of Teams is not supported. in context
• In the current new Teams client (non-education tenants), a Website tab set up as Cisco describes probably works as a launcher that opens Desktop in a browser, not as an embedded pane. Cisco's January 2025 article documents no Cisco-published Teams tab app that replaces it. inferred in context
• Users open Desktop from the channel tab with Pop out. With the pop-out open, going back to the channel Desktop tab starts a new Desktop sign-in and shows a Multiple sign-in alert. in context
• Cisco's documented method is to open the Teams channel, choose + to add a tab, pick Website, enter the Desktop URL and a tab name, and save. Cisco says embedding Desktop in Teams any other way is not supported. in context

Cite this source record

APA

WarmTransfer. (2025, January 14). Access Webex Contact Center Desktop inside Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ns8or0f-wxcc-desktop-inside-teams

BibTeX

@misc{warmtransfer-cisco-help-ns8or0f-wxcc-desktop-inside-teams,
  title  = {Access Webex Contact Center Desktop inside Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ns8or0f-wxcc-desktop-inside-teams},
  note   = {Cisco, accessed 2026-09-30}
}