Cisco's documented method is to open the Teams channel, choose + to add a tab, pick Website, enter the Desktop URL and a tab name, and save. Cisco says embedding Desktop in Teams any other way is not supported.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop in Microsoft Teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2025-01-14
- Checked
- 2026-09-30
Sources
- Access Webex Contact Center Desktop inside Microsoft Teams — Cisco · tier 2 current vendor documentation · Access Webex Contact Center Desktop inside Microsoft Teams, procedure
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-embed-website-tab. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-embed-website-tab
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-embed-website-tab,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-embed-website-tab},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-embed-website-tab},
note = {Source note wxcc-teams-integration-setup-embed-website-tab, checked 2026-09-30}
}