Cisco's page notes that starting July 2024 Microsoft planned to phase out the website embed method in Teams, so Webex Contact Center Desktop opens in a new browser tab instead of loading inside Teams.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop in Microsoft Teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Access Webex Contact Center Desktop inside Microsoft Teams — Cisco · tier 2 current vendor documentation · Access Webex Contact Center Desktop inside Microsoft Teams > Important note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-embed-phaseout-july-2024. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-embed-phaseout-july-2024
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-embed-phaseout-july-2024,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-embed-phaseout-july-2024},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-embed-phaseout-july-2024},
note = {Source note wxcc-teams-presence-troubleshooting-embed-phaseout-july-2024, checked 2026-10-02}
}