The Cisco embed page (updated 2025-01-14) states the Desktop is not supported in the new version of Microsoft Teams, which it describes as currently in Beta.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop in Microsoft Teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as printed 2025-01-14
- Checked
- 2026-10-02
Sources
- Access Webex Contact Center Desktop inside Microsoft Teams — Cisco · tier 2 current vendor documentation · Access Webex Contact Center Desktop inside Microsoft Teams > supported editions note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-embed-new-teams-beta-note. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-embed-new-teams-beta-note
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-embed-new-teams-beta-note,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-embed-new-teams-beta-note},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-embed-new-teams-beta-note},
note = {Source note wxcc-teams-presence-troubleshooting-embed-new-teams-beta-note, checked 2026-10-02}
}