Cisco's article says that from July 2024 Microsoft planned to phase out the website embed method in Teams, so Desktop opens in a new browser tab instead of loading inside Teams.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop in Microsoft Teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2025-01-14
- Checked
- 2026-09-30
Sources
- Access Webex Contact Center Desktop inside Microsoft Teams — Cisco · tier 2 current vendor documentation · Access Webex Contact Center Desktop inside Microsoft Teams, important note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-embed-cisco-phaseout. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-embed-cisco-phaseout
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-embed-cisco-phaseout,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-embed-cisco-phaseout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-embed-cisco-phaseout},
note = {Source note wxcc-teams-integration-setup-embed-cisco-phaseout, checked 2026-09-30}
}