On the new Teams client, Webex Contact Center Desktop added via Cisco's Website-tab method is expected to open in a browser tab rather than render inside Teams, so 'embedded desktop not loading' there is likely expected platform behaviour rather than a Webex fault.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop in Microsoft Teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Access Webex Contact Center Desktop inside Microsoft Teams — Cisco · tier 2 current vendor documentation · Important note (July 2024 phase-out) combined with Microsoft devblog body
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-inf-embed-opens-browser. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-inf-embed-opens-browser
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-inf-embed-opens-browser,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-inf-embed-opens-browser},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-inf-embed-opens-browser},
note = {Source note wxcc-teams-presence-troubleshooting-inf-embed-opens-browser, checked 2026-10-02}
}