The Control Hub retention policies article describes the contact centre value as controlling how long Webex keeps contact centre voice recordings, without mentioning transcripts.
disputed · Checked 2026-09-05
The value controls how long Webex keeps Contact Center voice recordings.
- Vendor
- Cisco
- Product
- Webex
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Checked
- 2026-09-05
Sources
- Manage retention policies in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · procedure step 7, define a Contact Center retention policy
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-second-article-says-recordings-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-second-article-says-recordings-only
BibTeX
@misc{warmtransfer-claim-wxcc-ret-second-article-says-recordings-only,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-second-article-says-recordings-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-second-article-says-recordings-only},
note = {Source note wxcc-ret-second-article-says-recordings-only, checked 2026-09-05}
}