Cisco states that enabling artificial intelligence features may limit access to voice transcripts, in addition to the effect of any retention policy.
Checked 2026-09-05
Enabling AI features may limit access to voice transcripts, in addition to applying retention policies to Contact Center voice recordings.
- Vendor
- Cisco
- Product
- Webex
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage retention policies in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · procedure step 7, note under Contact Center retention
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-ai-features-may-limit-transcript-access. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-ai-features-may-limit-transcript-access
BibTeX
@misc{warmtransfer-claim-wxcc-ret-ai-features-may-limit-transcript-access,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-ai-features-may-limit-transcript-access},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-ai-features-may-limit-transcript-access},
note = {Source note wxcc-ret-ai-features-may-limit-transcript-access, checked 2026-09-05}
}