As of the article's 2026-04-30 update, Cisco said the Control Hub Contact Center retention policy feature was being rolled out progressively and might not yet be available to all customers.
Checked 2026-09-24
We're progressively rolling out this feature, so it may not yet be available to all customers.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- recording retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2026-04-30
- Checked
- 2026-09-24
Sources
- Manage retention policies in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage retention policies in Control Hub - rollout note
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-retention-progressive-rollout. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-retention-progressive-rollout
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-retention-progressive-rollout,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-retention-progressive-rollout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-retention-progressive-rollout},
note = {Source note webex-cc-wfo-retention-progressive-rollout, checked 2026-09-24}
}