The Webex Contact Center retention policy is set in Control Hub under Management > Organization settings > Settings > Retention policies, then Contact Center retention policy > Update the policy.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- recording retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Manage retention policies in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage retention policies in Control Hub - Contact Center retention policy procedure
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-retention-control-hub-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-wfo-retention-control-hub-path
BibTeX
@misc{warmtransfer-claim-webex-cc-wfo-retention-control-hub-path,
title = {Webex Contact Center workforce optimization and recording: source note webex-cc-wfo-retention-control-hub-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-wfo-retention-control-hub-path},
note = {Source note webex-cc-wfo-retention-control-hub-path, checked 2026-09-24}
}