Set up business hours for Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/dqekw4/Set-up-business-hours-for-Webex-Contact-Center

Published

2026-05-20

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• No source states what happens when agents routed by 1 schedule are distributed across time zones. fact in context
• Daylight saving is not addressed anywhere in the Webex Contact Center business hours documentation or in the 3 Webex Calling scheduling documents read alongside it. fact in context
• Webex Contact Center holiday lists expose no time zone control of their own. fact in context
• In Webex Contact Center a time zone is chosen per working hours object and per override. fact in context
• Cisco does not state what happens when a holiday list and an override apply to the same day; the published priority ranking covers clashes within 1 type only. fact in context
• The article that would document how business hours reach a routing flow is no longer served and returns the help centre's generic shell. fact in context
• The term Global Routing Overrides appears in none of the business hours or scheduling documents read in this tranche. fact in context
• Webex Contact Center has no feature named for emergencies; the word emergency appears in descriptive prose about overrides rather than as a named mode or state. inference in context
• Cisco publishes no time within which activating or deactivating an override takes effect on live routing. fact in context
• An override defines an exception to regular shifts or working hours and Cisco gives closing early extending hours during a busy season and an emergency schedule change as examples. fact in context
• Working hours holiday lists and overrides can each recur on a daily weekly monthly or yearly pattern. fact in context
• Cisco documents a drag and drop priority ranking that resolves a clash between 2 holiday lists, and separately the same ranking for a clash between 2 overrides. fact in context
• Business hours in Webex Contact Center comprise working hours holiday lists and overrides. fact in context

Cite this source record

APA

WarmTransfer. (2026, May 20). Set up business hours for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-dqekw4-wxcc-business-hours

BibTeX

@misc{warmtransfer-cisco-help-dqekw4-wxcc-business-hours,
  title  = {Set up business hours for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-dqekw4-wxcc-business-hours},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}